Dear Link Testing Customers,
Thank you for your recent purchase. Link Testing is dedicated to providing you with the most technologically advanced testing products and the highest level of service and support that you expect.
To better assist you with any questions or concerns that you may have with regards to warranty and service coverage on your Link Testing products, we have provided you with the attached Link Testing Service Manual. This Manual provides you with important information including instructions for service introduction, regulations and notices for use. Link Testing is committed to helping you keep your product operating at its peak performance level.
Link Testing offers a complete series of testing products for flexible packaging quality control as well as prompt, professional and complete after-sales service support for your testing needs. We encourage you to visit our website at www.linktesting.org to check for the updates about our products and services. If necessary, you can contact our professional teams at any time. We will provide you with exceptional services and support.
Thanks again for your trust and support!
Global After-sales Service Center
Link Testing Instruments Co., Ltd.
Link Testing has a complete service support system and more than 10 service staff. By means of telephone, internet, mobile platform and visiting etc, the service center provides customers with sincere, professional, prompt and sustained service and support in many different languages. Link Testing takes “Respond immediately, serve timely” as the service commitment, “Service extension, value creativity” as service aim and “Provide global customers with services beyond imagination” as persistent pursuit.
During the process of theoretical study and practice, Link Testing has obtained solid tecnology and much experience. A service team with professional knowledge and high-efficiency service is established successfully. We aim to extend services and create value for you. We provide you professional and reliable value-added service and forward the latest testing information and practical testing technology to you.
Link Testing Global After-sales Service Center is equipped with call center, China service group, International service group. It consists of service representatives group, remote service group, field service group, global dispatch group and international logistics group, etc.
Link Testing can provide customers with product installation and training, preventative maintenance, emergency maintenance, warranty extension, calibration, on-site support, re-training, parts supply,
application extension, software and hardware updates to solve your troubles and help optimise the
testing value of your product.
Link Testing Global After-sales Service Center has a complete and reliable service support system and provides customers with professional, prompt and sustained after-sales services. The service team consists of interior service technicians and service representatives. The service modes are optional among remote service, field service, return for repairing and 24h intelligent self-service platform, etc., which can be flexibly chosen by customers.
Note: Non-commitment free service and services beyond product quality problem are regarded as the services out of warranty.
Link Testing has a complete service support system.The Global After-sales Service Center provides customers with professional, prompt and continuous after-sales services including remote service, visualization service, field service and return for repairing service. Link Testing is committed to providing customers with professional customized solutions to meet each customer’s specific needs.
From the moment we receive your initial request, Link Testing is focused on providing its customers with professional, timely and continuous support services. We will help you to identify your needs and provide you with solutions that are best suited to you. Our goal is not only to meet your expectations - but to exceed them.
Our service philosophy is to provide our customers with the highest quality products and the highest level of service. We are committed to serving our customers at the utmost level. We want to be caring and sensitive to your needs and always to provide you with timely response and exceptional service.
Service does not end once the sales are complete – it begins! No matter how big or small your purchase may be, Link Testing is committed to providing customers with continuous support services for all products.
The service technicians in Link Testing can provide customers with technical consultation, product installation, application and operational instruction, etc. in the form of written materials, pictures and diagrams through telephone, fax, email, and online instant communication tools.
Link Testing products are delivered by logistics company. When you receive the packages, please check the number of packages and manner of packing carefully. In case of any discrepancy, please immediately contact Link Testing service team and sign for the products after confirmation.
Firstly, please check if the package is in good condition. If there’s any damage, take photos and contact Link Testing service team right away. Do not unpack the instrument before confirmation. Check if the instrument and accessories are complete according to packing list after unpacking. In case of any missing parts, please contact Link Testing service team.
Note: When taking the product and accessories out of the package, please pay close attention to the caution note and handle accordingly. After unpacking the product, check the required configuration according to the packing list. Make sure that all parts listed on the packing slip are included. If any discrepancy occurs, please immediately contact Link Testing service team. If no communication is received within seven (7) days from the date the package was signed and received, it will be considered that no discrepancies have been noted and that the user has fully accepted the product’s
configuration.
Link Testing states that for the products and orders for on-site service,
Link Testing service team accepts first installation, debugging, training and acceptance service requests within 12 months from the AWB date. Link Testing is responsible for all the expenses incurred for service.
Link Testing products are delivered by logistics company. When you receive the packages, please check the number of packages and manner of packing carefully. In case of any discrepancy, please immediately contact Link Testing service team and sign for the products after confirmation.
Please read laboratory preparations carefully sent by Link Testing service team and prepare test conditions, power supply and gas source accordingly. After that, contact Link Testing service team to make an appointment for on-site service.
Link Testing service engineer arrives in designated place at scheduled time. Unpacking will be done by Link Testing service engineer. Check if the instrument and accessories are complete according to packing list after unpacking. In case of any discrepancy, please talk to Link Testing service engineer on the spot.
Installation shall be performed by Link Testing service engineer.
Link Testing service engineer will explain principle, operation, maintenance of Link Testing instruments. A practice will be carried out on the spot after explanation. Consult the service engineer if there’s any inquiry until the acceptance is done eventually.
Note: The on-site delivery products are subject to the list published on Link Testing official website or Link Testing service or sales team.
Before using the product, please confirm if the laboratory conditions, test conditions, power supply, gas supply and parameters meet usage and testing requirements. In the event you encounter problems, please refer to the operator’s manual, log in our website at www.linktesting.org or contact Link Testing service team. In order to
accurately and expeditiously process your request, we kindly ask you to make the following preparations before contacting us:
Link Testing service engineers can provide customers with technical consultation, product application and operation instructions, malfunction analysis and elimination, spare parts replacement and consumable items, software upgrade and customization, product operation and application documents and web-based self-service, etc. in the form of written materials, pictures and diagrams through telephone, fax, email, and online instant communication tools.
Link Testing service engineers can provide customers with online operation and application training, online malfunction analysis and elimination, and online video conference through various instant communication tools. Link Testing has a professional video conference system that can assist with the visualization service and support simultaneously for multiple users.
Link Testing states that for the products and orders for on-site service, Link Testing service team accepts first installation, debugging, training and acceptance service requests within 12 months from the AWB date.
Link Testing states that for the products and orders which are not eligible for on-stie service, Link Testing service team also accepts installation, debugging, training and acceptance service requests. However, all the service costs inccured for service shall be at customer’s expense.
Note: The on-site delivery products are subject to the list published on Link Testing official website or Link Testing service or sales team.
Link Testing service team can visit your workplace for on-site application training and calibration of testing instrument. All the costs incurred for service shall be at customer’s expense.
Link Testing service team can visit your workplace for on-site malfunction check, maintenance, testing and calibration of testing instrument. If the malfunction is caused by the defects in material and workmanship, labor and materials are provided at no charge. If the malfunction is not caused by the defects in material and workmanship, customer is responsible for all the costs incurred for service.
If customer wishes to return the instrument to Link Testing Headquarters for repair, within the warranty period, for the malfunction caused by the defects in material and workmanship, the repairing and materials are provided at no charge. For the malfunction not caused by the defects in material and workmanship, the customer will be responsible for materials,shipping and other relevant costs.
Link Testing’s highly trained service technicians are able to perform all-round troubleshooting, repairing, maintenance, testing and calibration of the returned instrument.
Customer is only responsible for materials incurred for service.
Customer is responsible for all materials and round trip expenses incurred.
If customer wishes to return the instrument to Link Testing Headquarters for repair after the warranty period, customer is responsible for shipping, materials and other relevant costs.
Link Testing provides customers with innovative high-performance testing products. In the meantime, we provide products and services with extensive warranty options. Link Testing also offers a wide variety of extended warranty options for instruments and parts specifically designed to meet individual customer’s requirements.
Link Testing warrants its instruments to be free of defects in material and workmanship for 12 months from the date of shipment, providing the instrument is installed and maintained properly and is used under normal operating conditions. Link Testing will provide free of charge repairing and spare parts replacement services for defective instruments or components. Warranty covers normal use only and does not cover damage that results from alteration, accident, misuse, abuse, neglect or failure to follow assembly, installation, operational or other instructions from Link Testing.
There’s no warranty for the software no matter it is purchased separately or supplied with instrument order.
Link Testing reserves the right to exclude any instrument and part from warranty coverage for any of the following circumstances.
reconfiguration without the permission of Link Testing.
When a service technician is required for door-to-door service, customer is responsible for all applicable travel expenses. Please contact a member of Link Testing service team for details.
Customer is responsible for all related expenses for returning the instrument. Please contact a member of Link Testing service team for details.
Extended warranty options are available to customers who desire coverage beyond the standard warranty period. Please contact a member of service team in Link Testing for details.
Extended warranty, as the term suggests, to extend the warranty period, is exclusive service promoted by Link Testing. With a small amount of money, your instruments will enjoy high quality free warranty service continuously after one year warranty. A guarantee will be provided whether technicians or parts. It’s economic, free of troubles and free from worries.
Link Testing provides a full series of product preventative maintenance service. Please contact Link Testing service team for details. With systematic inspection, testing and maintenance performed by our professionals, functional breakdowns as well as the impact on testing can be avoided. Hence, utilization rate of product testing and value can be improved. The inspection and calibration performed on products will ensure accurate test data, reduce quality control risks and improve product quality and reputation of brand. By confirming on-site testing procedure, preventative maintenance service can also assist to eliminate the influence of operation errors, increase the accuracy of test data, reduce quality control risks, raise production efficiency and lower the cost.
Link Testing provides all-inclusive product calibration services. Please contact Link Testing service team for details. Link Testing service engineer provides professional verification and obtains standard test data to ensure on-site smooth calibration and verification. The calibration service consists of two processes, data calibration and data adjustment. We can find out if the calibrated instrument has any drift or damage through data calibration. In case of any abnormal data, a data adjustment should be done to ensure the calibrated instrument reaches the standard for delivery. At the same time, Link Testing offers calibration record and guarantees the accuracy of test data. The quality control risks will be reduced and product quality and reputation of brand will be raised aswell.
Link Testing provides all-inclusive product re-training services. Please contact Link Testing service team for details. Re-training service is a procedure which Link Testing service engineer teaches new operators at customer’s company necessary testing knowledge and skills for the reasons of personnel change or extended applications. With an organized convey of testing knowledge, testing skills and standards, customer’s operators are able to timely master the latest testing standards and requirements. The personal working efficiency of operator is also improved.
Link Testing provides all-inclusive product application extension services. Please contact Link Testing service team for details. Upon new testing demands, some non-standard testings require non-standard parts. Link Testing customizes the instrument specially as per customer’s request and provides customer with desired parts/configurations to the greatest extent. By that means, instrument investment is greatly reduced and instrument testing value is increased as well.
Link Testing provides all-inclusive product on-site support services. Please contact Link Testing service team for details. On-site support services are great additions and extension to remote services. It includes not only on-site installation service, on-site malfunction check and troubleshooting service, but also planning of testing safety solution, instrument healthy inspection, optimizing testing items, relocation and troubleshooting of abnormal data. The services will reduce unexpected conditions of instrument or testing items to the greatest extent and guarantee high- efficiency, sustainability and accuracy of testing items. It will also increase the accuracy of test data, reduce quality control risks,
raise production efficiency and lower the cost.
Link Testing provides all-inclusive product emergeny service. Please contact Link Testing service team for details. When an instrument is defective, Link Testing professional is required to arrive at customer’s site promptly and recover the instrument to good condition. This service may include one or all of the following procedures: malfunction positioning, insulation, analysis, replacing, reinstallation, calibration and testing, etc. The service can prevent the malfunction from expanding and reduce
labor cost as well as maintenance cost. After identifying the malfunction, the instrument can be rapidly resumed to the status to conduct required functions. Hence, repairing efficiency and quality can be guaranteed. Instrument calibration is done after repairing to ensure the accuracy of test data, reduce quality control risks, raise production efficiency and lower maintenance cost. No matter the service technicians or parts, a good repairing quality will be guaranteed.
Link Testing provides all-inclusive spare parts supply service. Please contact Link Testing service team for details. The service provides original spare parts in order to ensure routine testing of Link Testing products, including consumable parts, consumptive parts for running and parts for repairing. The original spare parts can be supplied timely within a short period which reduces purchase cost and increase purchase efficiency. The original spare parts also have good compatibility and high quality which reduce costs and create value all the time.
Link Testing provides free local field service for most products. Please log in www.linktesting.org for details.
